Frequently Asked Questions
STUFF WE GET ASKED A LOT
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Welcome to the The Knitwear Shop Help Center. We’ve compiled some of your most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind.
Should you have any other issues that we may have missed, don’t hesitate to reach out.
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WHICH PAYMENT METHODS DO YOU ACCEPT?
Payment for all products must be by Credit or Debit Card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal.
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HOW LONG TILL I GET A REFUND?
Once we receive your item, we will inspect it and notify you by email.
Once approved, we will initiate a Refund to your credit card or original method of payment.
You will receive the credit within 10 working days or depending on your card issuer's policies.
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DO YOU OFFER GIFT CARDS?
Yes. We understand buying items for friends and family can be difficult.
So why not buy them a Gift Card and let them make the decision for themselves.
More information is available in our Terms & Conditions.
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WHAT IS YOUR RETURN POLICY?
You have 21 calendar days to Return An Item from the date you received it.
The item must be unused and in the same condition that you received it, be in the original packaging or something similar and you must have the receipt or proof of purchase.
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WHERE IS MY ORDER?
Whilst delivering your item is important to us some delays can be inevitable due to unforeseen factors.
If you still haven't received your item we offer a Track Your Parcel service to help find exactly where it is.
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HOW CAN I RETURN MY ITEM?
Complete the Packing Slip that came with your order,
Use the original packaging or something similar and include the item and receipt,
Attach the Shipping Label to the parcel,
Send it to us at The Knitwear Store
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Don’t see your question? We welcome you to contact us with any questions you may have or you can visit our Store Policies for more information.